RMA System

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Or, create a new account.
Or, request an RMA without registering.

Have you talked to your POC?

Live people are waiting to help troubleshoot your problem before having to go through the RMA process.

Half the RMAs sent in are actually configuration problems.

Call us at (703) 471-2104

Request New RMA
If you create your own account, you can save administrative and shipping information for next time.

Warnings:

  • Please ensure that equipment sent to ASTi for repair does not contain any information that is not allowed to leave your facility. Further, please remove any stickers, labels or markings that are not relevant to ASTi's evaluation and repair procedures.

  • Please request one (1) RMA for multiple units, including different types of hardware.

  • ASTi will not be responsible for any damage to equipment shipped via DHL. ASTi ships via Federal Express.

Policy Agreement

I understand ASTi's Return Policy, and agree to the terms set therein.

No, I do not agree
Yes, I agree required

Administrative Contact

Company:required
Program:required
First Name:required
Last Name:required
Your Email:required
Telephone:required

Technical Point of Contact

Please provide contact information for someone who has experienced unit failure first-hand.

Tech POC Name:required
Tech POC Telephone:required
Tech POC Email:required

Notify Others?

Also email info about this RMA to:
(leave blank if not applicable, or separate email addresses with a comma)

Equipment Info

Purchase Order #: 
What kind of equipment?:required
Unit Serial Number(s):required
Description of Unit Failure:
required - DO NOT include sensitive info!

Shipping Info

Company:required
ATTN: 
Address 1:required
Address 2: 
City:required
State/Prov.:required
ZIP/Postal Code:required
Country:required
Telephone:required